Customer Support

Frequently Asked Questions

Where can I find a manual for my TreadClimber?

Assembly and owner's manuals for all TreadClimber® models can be found here.

How can I check on the status of my order?

Please see our order status page.

What are my payment options?

When you order online you may use one of the following payment methods:

• Credit card (Visa, American Express, Discover Card, MasterCard)
• Special Financing
• Check/money order

More frequently asked questions...

Contact Us

Order by Phone

If you would like to order by phone, we're available 24 hours a day, 7 days a week at (800) 876-4823.

Support

Our customer support team is ready to answer all your questions, especially those regarding:

• Troubleshooting
• Replacement parts
• Order status
• Returns

Phone: 800.216.9028
Email: canadacustomerservice@nautilus.com (Please allow up to 72 hours for a reply.)
Hours: Monday - Friday: 6am - 5pm PT
Saturday, Sunday: Closed.