Customer Service

Our Customer Care Mission:
"To enrich our customers' lives by creating great experiences through friendly and understanding service."

Our representatives are always ready to answer your questions.

If you need assistance or would like more information about our Bowflex® products, please call (800) 216-9028.

Contact Us

Give us a call at (800) 216-9028 for all questions, especially those regarding:

Troubleshooting
Order status
Ordering Machine Parts
Returns

For general inquires or questions about your order, please e-mail us at canadacustomerservice@nautilus.com.

(Please allow 24-48 hours for a reply)

Customer Service Hours:

Monday - Friday: 6AM to 5PM PST
Saturday, Sunday: Closed

Technical Resources:

Owner's Manuals
Assembly Video - TC1000, 3000 & 5000
Assembly Video - TC5500 Side Cover

Ordering & Payment Information

Request a FREE DVD
Easy Financing
Check Order Status
Shipping Information
Return & Cancellation Policy
Satisfaction Guarantee
Sales Tax Information
Privacy Policy